How Can We Help?
Owned and operated by Mitten Overland, we're happy to answer questions about rooftop tents, kayaks, e-bikes, and more.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Larger items like rooftop tents and kayaks may require additional handling time.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use the tracking number to follow your shipment from our warehouse to your door. If you have any trouble locating your tracking details, send us a message and we will help.
What is your return policy?
We offer 30-day returns on eligible items. If something does not work out, please refer to our Return Policy page for full details on how to start the process. Our team is happy to walk you through any questions along the way.
Can I exchange an item for a different size or model?
We can assist with exchanges on eligible products within our 30-Day Returns window. Please contact us with your order number and the item you would like instead. We will do our best to make the swap as smooth as possible.
How do I choose the right rooftop tent for my vehicle?
Choosing the right rooftop tent depends on your vehicle's roof rack weight capacity, the number of sleepers, and whether you prefer a hardshell or softshell design. Check your vehicle's load rating and compare it to the tent specifications on each product page. If you are still unsure, send us your vehicle details and we will point you in the right direction.
Do your electric dirt bikes require assembly?
Most of our electric dirt bikes arrive partially assembled with clear instructions included. Typical setup involves attaching the handlebars, pedals, and a few other components. If you run into any questions during assembly, our team can help you through the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your adventure? Returns are accepted within 30 days per our policy.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
